McAfee ePO SQL credentials lost

McAfee ePO SQL credentials lost:

While I was searching for the solution what if I lost McAfee ePO admin password and there were no additional accounts configured, some of the blogs on the internet mentioned that go to https://ServerName:8443/core/config and reset the ‘Admin’ password. This is not the correct solution to reset the ‘Admin’ password.

https://ServerName:8443/core/config is useful to reset the SQL credentials for connecting McAfee ePO 4.x and 5.x to the database. 

Step- by-step procedure to reset the SQL credentials:

Open a web browser and go to https://localhost:8443/core/config-auth
(Where 8443 is the port for the console communication) (see

Image- 1
Image- 1

Log on with ePO credentials. ( See Image-2)

Image- 2
Image- 2

Type ‘sa’ in the User name field. Click on the change password.

For a minute minimize this window and go startà All Programs à MS SQL Server 2008R2 àclick on SQL Server Management Studio, below is shown window will appear ( see Image-3)

Authentication, select ‘Windows Authentication’, click Connect


Expand SecurityLogins and double-click the ‘sa’ account (or) right click on ‘sa’ click on ‘Properties (see Image-4)


Type and confirm a password in the General tab under Login name section. 

Click on ‘OK’

Open McAfee ePO web console window (see Image-2)

Type ‘sa’ in the User name field. Click on the change password.

Type the password for ‘sa’ account into the User password and Confirm password fields.

Click Test Connection.

Click Apply, if the test is successful.

Below is shown window will open (see Image-5), restart the McAfee ePO server.

Image- 5
Image- 5

That’s it.

 Happy computing!!

 IMPORTANT: Please follow the same sequence above mentioned. After changing the SQL password if you try to open the ePO web console https://ServerName:8443/core/config it won’t open at all. Even though if you lost the SQL password, still you can open the McAfee web console https://ServerName:8443/core/config, then follow the steps in same sequence.

Source: McAfee

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