1. Open Windows Explorer on the computer where you run Symantec Endpoint Protection Manager.
2. Change directory to the Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click the Resetpass.bat executable file. The password is reset to the default password.
4. Be sure to change the password immediately.
Note: If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.